Terms and Conditions

This agreement is complete including all terms and conditions about taking part in, buying, bidding, and all other actions you act on our website are including in this agreement. You should be bound by it and shall comply with it. All prior or temporary agreements, representations, warranties to the site, products, contents, software provided by the site are replaced by this agreement and includes all agreements between the seller and purchasers. We hold the right to amend, update, and effect this agreement from time to time without other specific notice. This agreement embodies our latest terms and conditions of our site, you should seriously read it before you use our website.

Allow you to purchase online here, but the following acts are prohibited:
(a). Users are under the age of 18 years and don’t have full capacity for civil conduct, or you will be temporarily or indefinitely suspended from using our sites;
(b). Illegal mining and collection of users' personal information shall be prohibited;
(c). To manipulate the price of any product or interfere with the operation of this website shall be prohibited;
(d). Any action that could damage the rating system shall be prohibited.
In addition, the registration information must be true, legal, and valid. To protect your account security, and to be responsible for all activities and contents under your account. Prohibited to transmits network viruses or any destructive code, and the offender shall be punished.

As for the payment policy, we have detailed descriptions:
(a). Payment should be received first, and order’s acceptance should be latter;
(b). We accept the payment from credit card, Paypal or electronic check, unless credit term has been agreed upon;
(c). Invoices should be paid within the period specified on the invoice and counted from the date of the invoice. Unless otherwise stated, all orders are required to be paid before the production of custom products;
(d). Orders can be invoiced separately. CustomPins.Ca reserves the right to cancel or reject orders. Our site will not take charge of the errors of any typographical, pricing, or others, and keep the right to cancel any orders resulting from such errors.
(e). CustomPins.Ca reserves the right to charge you a late penalty fee of 1% per month on all consumer purchases, which is applied against the lower of the undisputed overdue amount or the highest interest rate permitted by law, whichever is less. You will continue to be charged additional late fees every 30 days thereafter.

Within 30 days of purchase, for any reason, undamaged stock products can be returned for a full refund, excluding custom orders as they may not be eligible for refunds.

Many of our products are custom processed, so each product may have slight variations and cannot be 100% identical to the print. Minor differences (defined as aesthetic differences of 5% or less in the product) are considered normal and acceptable. If the merchandise is defective or if you are unsatisfied with the product, please inform us within 7 days of receipt, and we will be happy to assist you.

For any type of refund, the condemned goods must be returned to our office, so please contact your sales representative or our customer service team to arrange for pickup or return label. We will pay the cost of shipping it back to our company.

After we receive the defective products, we will arrange to check the details, including quality defect, manufacturing process, color defect or design deviation, etc., if there are more than 6% (including 6%) products failed the test, we refund for you. Please learn they are hand-made products.

If the hand-made goods are within a 5% margin of error, we will send the goods back to you and charge you the freight for the returned goods.

If any problems are found during the inspection, we will remake the products and send you the new batch for free. Unless otherwise agreed in writing, the production time for reworking is usually 15--50 days.

Once an order is placed, you are free to cancel a non-rush order at any time before production has begun. Rush orders may not be canceled.

If we have not started production, you will receive a full cancellation refund.

Production starts when the mold maker begins creating the set-up for your custom product. Once this step has begun, charges are incurred and you may no longer cancel your order for a full refund.

If we have begun processing the mold for your custom order and you decide to cancel, you will be responsible for the mold charges and any other set-up fees we've incurred. We will deduct these enumerated costs from your payment and refund the rest of the amount you have paid.

Once we have fully manufactured the custom products you have ordered, you are responsible for the full payment amount and no cancellation refunds will be given.

There will be a 5% cancellation charge for canceled orders paid by credit card. This fee includes the cost and fees associated with processing two credit card transactions. Thanks for your understanding. There will be no cancellation fee that needs to be charged for paying by cheque or money.

All items purchased from our website are under a shipping contract. The ownership of the goods has handed over to you when we deliver them to the carrier, including the risk of loss.

The price for products displayed on our website is the retail price of the product itself, which suggested by the manufacturers or suppliers or estimated by standard industry practice; or the estimated retail or similar item offered anywhere. The price is a comparative price estimation that may or may not represent a certain and prevailing price.

The bid price may represent “open-stock price” for some items in a group, which means that the manufacturer estimates the suggested retail price for each item in the group, one item is sold by one of our merchants, and the price may be provided by the merchant.

If the item is incorrectly priced in our catalog and the correct price is higher than our offer, we will act according to the circumstances to contact you for instructions prior to shipment, you can cancel or modify your order. We can’t ensure that the contents, such as the product descriptions or other information about the products on this site are complete and error-free. If the uncustomized products you received is not as described, you can return the product in the case of unused.

Through using or purchasing from this site, buyers claim that they own, have been licensed, or have the right to purchase any and all registered trademarks and copyrighted images, logos, or contents contained in their artwork reproduced by CustomPins.Ca.

With full knowledge of the foregoing, the buyer hereby releases CustomPins.Ca and its successors, legal representatives, licensees, and assignees, and warrants against any claims or damages arising out of or in connection with the use of the artwork.

You hereby admit that all rights, titles, and benefits, including but not limited to the right covered by the intellectual property, and simultaneously, you will not get any rights, title, or benefits in this program or any rights of this program unless expressly stated in this Agreement.

You will not adapt, modify, prepare derivative works, translate, decompile, disassemble or use another way to get the source code, documentation from our services, and will not create or try to create a substitute or similar service or product by using or accessing the relevant program or proprietary information.

Any terms and conditions contained in this Agreement can be modified, adjusted, canceled at any time through posting new notice and agreements on our website. After we post a new notice or a new agreement on our site, you should read and accept our changes in the new Agreement when you continue taking part in our projects, access in and purchase on our website.

Any fraudulent Activities are highly and seriously monitored on our site, and if the fraud is detected, we will take all remedies we can provide, and you shall be responsible for all costs and legal fees, carry relevant legal responsibilities incurred by such fraud.

The total liability which arises out of this Agreement and procedure shall not exceed $2000 or the total value of the subject products we paid or payable to you, whichever is less. In addition, we shall not take charge of special indirect or consequential damages, or any loss of revenue, profits, and data that occurred by this Agreement or Procedure, even though we have been told the possibility of such damages.

We don’t make any express or imply warranties or representations with respect to the Plan or any products offered on our website, including, but not limited to, fitness, merchantability, non-infringement, or any function, transactions, or trade practices which implied warranty.

Furthermore, we don’t declare that the operation of this site will uninterrupted or error-free, and we will not responsible for the consequences of any interruption or error. This website and its information, contents, materials, and services are provided based on “current status” and “available”. Please understand and agree you should carry the risk on your own when you use this website.

Custompins.ca will always put 100% sincerity to ensure our in-time delivery for your order. Custompins.ca will NOT be liable for the following delays caused by:

CUSTOMS-Our products are hand-made and imported. Customs will (the USA and other countries all over the world) spot-check international shipments from time to time. If your goods are detained for a Customs inspection, we will not take charge of any delays.

SHIPPING-The weather, war, changes in international shipping law, and carrier delays all can cause your order to arrive late. We will not responsible for carrier and shipping delays, so please give your order enough time to produce and ship your products.

CHANGE and additions to your order- We will not take charge of the production delays caused by the customer, including the changes in design, adding additional quantity, asking for pre-production samples, shipping date changes after the order in production. We are just only responsible for the delays causing by late delivery to the carrier.

Please agree not to disclose the information you gain from us or from our clients, advertisers, and suppliers. All information submitted by the end-user according to the program is proprietary information of us. The customer information is confidential and not to disclose. Such proprietary information is not allowed to reproduce, disseminate, sell, distribute, or commercially exploit by the publisher in any way.

Failure of the We insist upon strictly perform any of the terms and conditions. The covenants hereof stipulate not to be deemed to give up or give up any rights or remedy that we may have, and shall not be construed as a waiver of any subsequent breach of the terms, conditions, or covenants hereof. And all covenants hereof in this Agreement will keep continuing in full force and effect.

Either party who gives up to pursue any breach of any provision in this Agreement shall not be deemed to be a waiver of any subsequent or prior breach behavior of any provision in this agreement.

This Agreement shall be under the jurisdiction of the national laws and explain according to the national law, and shall not involve any conflict of laws principle.

Any dispute, controversy or the relationship between different parties or something related to this agreement, which caused by this Agreement, will be irrevocably submitted to the exclusive jurisdiction of the courts, and exclude any other legal provision that the court does not conflict with or affect your actual state or country of residence.

All agreements between the Parties in regard to the subject matter in this Agreement are embodied in this Agreement, any other Agreement related to this Agreement shall not be restricted by either party.

CustomPins.Ca can transfer the Agreement to anyone at any time with no notice in advance. But any rights of you can not be assigned to anyone, and any such kind of attempts may result in the termination of this Agreement, and we don't take any responsibility.

If any terms and conditions are found to be invalid or unable to perform under any judiciary act and decision, these clauses shall be deemed to only apply to the maximum extent permitted by law, and the remaining provisions shall be kept valid and enforceable.